Your BIOTICA800® is warrantied to be free from defects in manufacturing for a period of one year. To be eligible for a return/refund or an exchange, you must contact us to receive a Return Merchandise Authorization (RMA) form. To obtain an RMA form please call our Customer Care team at 833-692-3883to speak with a representative, or you can email us directly at firstname.lastname@example.org, which will start the process of returning your Biotica800® device directly to
betterair Environments, LLC and to receive a full refund or to exchange your unit. Please ensure that your item is in the same condition as you received it in. Please be sure to send it back in the original packaging with all the accessory parts properly packed. If the seal is broken on the probiotic cartridge, you do not need to return it. If the original packaging is no longer available, please pack it in an appropriately sized box with protective bubble wrap to protect the device from any damage that may occur during the return shipment process. You will be responsible for paying return shipping costs. Return shipping costs are non-refundable.