CUSTOMER SUPPORT POLICIES
BetterAir provides Fast Free 2 Day ground shipping on all purchases over $100. Expedited shipping is also available at an additional cost to you. For your convenience we offer FedEx Standard overnight (at additional costs based on your location).
RETURNS – 100% Satisfaction Guarantee
If you are not completely satisfied with your Biotica device, we will provide you with a full refund. Any New or Used device can be returned within 30 days of the date of shipment and is eligible for a full refund back to the original credit card or method of payment it was originally purchased with.
To be eligible for a return/refund or an exchange, you must contact us to receive a Return Merchandise Authorization (RMA) form. To obtain an RMA form please call our Customer Care team at (833) 692-3883 to speak with a representative, visit our website @ www.betterairus.com to chat with us, or you can email us directly at email@example.com, which will start the process of returning your Biotica device directly to Better Air Environments, LLC and to receive a full refund or to exchange your unit.
Please ensure that your item is in the same condition as you received it in. Please be sure to send it back in the original packaging with all the accessory parts properly packed. If the seal is broken on the probiotic cartridge, you do not need to return it. If the original packaging is no longer available, please pack it in an appropriately sized box with protective bubble wrap to protect the device from any damage that may occur during the return shipment process.
You will be responsible for paying return shipping costs. Return shipping costs are non-refundable.
If you are shipping an item that is over $75 in value, we recommend that you consider using a trackable shipping service or purchasing shipping insurance. You shall assume all risk of loss or damage to the item while in transit to our facilities. We cannot guarantee that we will receive your returned item.
The returns address is:
Better Air Environments
50 Triangle Blvd.,
Carlstadt, NJ 07072
If you need a replacement due to defective or damaged device, we will replace it with the same item you originally purchased. To be eligible for a replacement you must contact us to receive a Return Merchandise Authorization (RMA) form. To obtain an RMA form please call our Customer Care team at (833) 692-3883 to speak with a representative you can email us directly at firstname.lastname@example.org, which will start the process of returning your Biotica device directly to Better Air USA to exchange your unit.
You will be responsible for paying for your own shipping costs for returning your item. Please be sure to send the product back in the original packaging with all the accessory parts properly packed. If the seal is broken on the probiotic cartridge, you do not need to return it. If the original packaging is no longer available, please pack it in an appropriately sized box with bubble wrap to protect the device from any further damage that may occur during the return shipment process.
Once your product has been examined and approved for replacement, you will be notified via email of when your new shipment will arrive.
Return shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection (with reasons why) of your refund.
If you are approved, your refund will then be immediately processed and a credit will automatically be applied to the credit card or original method of payment, within 2-7 business days.
LATE OR MISSING REFUNDS
If you haven’t received your refund within 2-7 business days of the approval date, please examine your bank statement or credit card statement to ensure it has not been posted. Then contact your bank or credit card company directly as it may take some time before your refund is officially posted to your account.
If you’ve done all of this and you still have not received your refund please contact us at (833) 692-3883, (Mon–Fri 8am-10pm EST – Sat/Sun 10am-4pm EST)
AMAZON OR OTHER RETAIL PURCHASES
If you have purchased your Biotica800 directly through Amazon.com or any other retailer, you must contact Amazon.com, or those other retailers directly. Unfortunately, we do not process returns, replacements or refunds for Amazon or for any other retailer.
Our 1-year Limited warranty begins from the date of the original purchase and covers any defective product. If repair is not practical, Better Air Environments, LLC will replace the defective product with a fully warranted, factory-reconditioned product that is the same or has similar functionality with the exceptions stated below.
Does not cover damage caused by misuse or when used other than as intended and described in the Biotica800 Quick Start Guide. The warranty does not cover loss or damage to removable parts. This warranty gives you specific legal rights, and you may have other legal rights that vary from state to state.
GET IN TOUCH
At BetterAir, we’re excited to help with any questions you may have. Simply call the number below to speak with a real, live human, click on the “chat" button at the bottom right of the page, or use the search field below.
Chat and Customer Service available 8AM to 10PM EST Monday - Friday. 10AM-4PM EST Saturdays and Sundays.
The BetterAir Biotica800 is definitely a product that anyone with any type of immune sickness should have in their home. Using this product will ensure quality clean air and surfaces. Everyone in your home will breathe and feel noticeably better. It's easy to setup and can be placed almost anywhere.
Since I started using BetterAir Biotica800 in my home, it’s made a complete difference in the quality of the air. I have a dog and very allergic children. BetterAir worked on both these issues. Now my home always smells fresh and clean and my childrens’ allergies have improved. It’s design is very practical and attractive and the process is natural, safe and effective.
This product is absolutely amazing. Our family has been suffering with allergies for years now without relief. After using the BetterAir for over two weeks we were able to see major improvements. For under $400 this is a fantastic device and well worth it.
I was skeptical at first but all I can say is that this product makes a noticeable difference in the air quality in our home. A friend recommended it who swears by it, he was right. small price to pay for noticeably cleaner and fresher air.
Used to wake up with a sore throat but after using it for a week or so it went away. I was skeptical at first but no doubt about it. Money well spent. Definitely five stars.
Yesterday my husband (who suffers terribly from asthma & allergies) went to his asthma doctor for his semi-annual visit. The doctor was shocked at how well he is doing, said his asthma is amazingly under control. Guess what the only thing to change since his last visit is? Yep. BetterAir. I think we’ve had the Biotica for about 6 weeks now. That’s just amazing.
We had a strong smell on the boat that we could not get rid of. We tried in vent systems and every deodorizer on the market but nothing worked. Sandy at Yacht Mate recommended Better Air as a new alternative. We had them fog the boat with the nontoxic, aroma free liquid and install 2 vaporizing units. Within days the smell was gone and we couldn’t be happier. We would strongly recommend this product to anyone. It didn’t mask the odor; it got rid of it.
Yesterday I had revisited my doctor whom I told about BetterAir to on my last visit. I let her know that I was using BetterAir’s purifier and how much better I felt. She is fully aware of my breathing problems and when I walked in she remarked how much better I looked. She said my color was much better and upon checking, she found that oxygen intake was much higher and my lungs are clear now. I am singing your praises.
Ahhh, BetterAir really means better air. I experienced allergy symptoms such as itchy, watery eyes, sneezing, coughing and dry throat for years and often times leading to sinus infections. Tired of my daily routine of medicine and nasal spray, I found BetterAir and have been free of my regiment for close to four months now. Finally, a product that does what it says it does.
As a high school student, I am often around a lot of people in and outside of school, inevitably getting sick. My mom is health conscious and wanted to avoid having me take antibiotics. After some research, she found BetterAir products and ever since bringing them into my life, I have not sneezed or coughed. I’m so happy!
For a person who doesn’t particularly care for pharmaceuticals, your product has been a Godsend.
It’s probably saving me $50 a month not having to use allergy medications
I swear by it, 100 percent. I had a lung disease that developed into severe asthma and I was constantly on steroids and antibiotics. I plugged in the BetterAir Ecological Balancing System by my bed and it has been my savior! I am now enjoying full nights’ sleep; cough and phlegm free.
Within a day, we noticed the air in the house smelled a lot better.