CUSTOMER SUPPORT POLICIES
BetterAir provides Fast Free 2 Day ground shipping on all purchases over $199. Expedited shipping is also available at an additional cost to you. For your convenience we offer FedEx Standard overnight (at additional costs based on your location).
RETURNS – 100% Satisfaction Guarantee
If you are not completely satisfied with your Biotica device, we will provide you with a full refund. Any New or Used device can be returned within 30 days of the date of shipment and is eligible for a full refund back to the original credit card or method of payment it was originally purchased with.
To be eligible for a return/refund or an exchange, you must contact us to receive a Return Merchandise Authorization (RMA) form. To obtain an RMA form please call our Customer Care team at (833) 692-3883 to speak with a representative, visit our website @ www.betterairus.com to chat with us, or you can email us directly at firstname.lastname@example.org, which will start the process of returning your Biotica device directly to Better Air Environments, LLC and to receive a full refund or to exchange your unit.
Please ensure that your item is in the same condition as you received it in. Please be sure to send it back in the original packaging with all the accessory parts properly packed. If the seal is broken on the probiotic cartridge, you do not need to return it. If the original packaging is no longer available, please pack it in an appropriately sized box with protective bubble wrap to protect the device from any damage that may occur during the return shipment process.
You will be responsible for paying return shipping costs. Return shipping costs are non-refundable.
If you are shipping an item that is over $75 in value, we recommend that you consider using a trackable shipping service or purchasing shipping insurance. You shall assume all risk of loss or damage to the item while in transit to our facilities. We cannot guarantee that we will receive your returned item.
The returns address is:
Better Air Environments
50 Triangle Blvd.,
Carlstadt, NJ 07072
If you need a replacement due to defective or damaged device, we will replace it with the same item you originally purchased. To be eligible for a replacement you must contact us to receive a Return Merchandise Authorization (RMA) form. To obtain an RMA form please call our Customer Care team at (833) 692-3883 to speak with a representative you can email us directly at email@example.com, which will start the process of returning your Biotica device directly to Better Air USA to exchange your unit.
You will be responsible for paying for your own shipping costs for returning your item. Please be sure to send the product back in the original packaging with all the accessory parts properly packed. If the seal is broken on the probiotic cartridge, you do not need to return it. If the original packaging is no longer available, please pack it in an appropriately sized box with bubble wrap to protect the device from any further damage that may occur during the return shipment process.
Once your product has been examined and approved for replacement, you will be notified via email of when your new shipment will arrive.
Return shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection (with reasons why) of your refund.
If you are approved, your refund will then be immediately processed and a credit will automatically be applied to the credit card or original method of payment, within 2-7 business days.
LATE OR MISSING REFUNDS
If you haven’t received your refund within 2-7 business days of the approval date, please examine your bank statement or credit card statement to ensure it has not been posted. Then contact your bank or credit card company directly as it may take some time before your refund is officially posted to your account.
If you’ve done all of this and you still have not received your refund please contact us at (833) 692-3883, (Mon–Fri 8am-10pm EST – Sat/Sun 10am-4pm EST)
AMAZON OR OTHER RETAIL PURCHASES
If you have purchased your Biotica800 directly through Amazon.com or any other retailer, you must contact Amazon.com, or those other retailers directly. Unfortunately, we do not process returns, replacements or refunds for Amazon or for any other retailer.
Our 1-year Limited warranty begins from the date of the original purchase and covers any defective product. If repair is not practical, Better Air Environments, LLC will replace the defective product with a fully warranted, factory-reconditioned product that is the same or has similar functionality with the exceptions stated below.
Does not cover damage caused by misuse or when used other than as intended and described in the Biotica800 Quick Start Guide. The warranty does not cover loss or damage to removable parts. This warranty gives you specific legal rights, and you may have other legal rights that vary from state to state.
GET IN TOUCH
At BetterAir, we’re excited to help with any questions you may have. Simply call the number below to speak with a real, live human, click on the “chat" button at the bottom right of the page, or use the search field below.
Chat and Customer Service available 8AM to 10PM EST Monday - Friday. 10AM-4PM EST Saturdays and Sundays.
Our beautiful family home has a corner in our basement with a little damp issue that resulted in a Mildew issue. I put a BetterAir filter downstairs a few months back and immediately noticed that the mold smell vanished and after a wash the cold stains have never returned. Thank you so very much for such a truly marvellous product. We have now put units throughout our home and feel so much more healthy and safe.
I was super skeptical thinking that this product would work. The product is amazing. I placed it in my basement for the musty smell. The smell was gone in 24 hours. Then we painted the basement and again the smell of paint was gone almost immediately.
In a world of viruses, bacteria and mold this is the answer!! Super easy to set up and cartridges get replaced every 3 months. No noises no fuss.
So convenient to have refilled mailed automatically!
I love my betterair system! The customer service is great as well and I definitely recommend them if you want to breathe fresh air in your home!
I feel confident that the air we breathe is free of contaminants and harmful bacteria.
Excellent service. Products received in record time.
It is a pleasure to do business with a company like Betterairus, they have great customer service.
I love our Betterair units.
Balance the microbiome of your personal space while travelling. Love the convenient spray can for balancing microbial terrains while en route by train, plane, bus or car. Another great tool to mitigate space invasion by predatory microbes.
Biotica for home or office
If you are doing "right" by colonizing your GI tract with blood type compatible flora, do the same by colonizing your home's microbiome with beneficial flora. I no longer worry about dander, dust mites, pollen and harmful microbial terrains clogging up my nasal passages. Establishing microbial balance and stability has eliminated excessive vacuuming, dusting and toxic cleaning products. The Biotica 800 with its easy to replace cartridge has created an unexpected and delightful comfort zone in my own home.